Altadin
8Oct/099

Two roads diverge.

I'm undergoing a slight crisis of faith.

... No, not that kind of faith!  I'm still a devout atheist (if that isn't a complete contradiction in terms).  No, this faith pertains specifically to my long-held conviction that when it comes to raid progression, it isn't the pace that matters: it's the people.

Surreality, then.

When I created Surreality, our tag-line was "fun and friendship first; progression second" — and we truly meant it.  We scheduled raids around our members' availability, and since we quite literally had players in every hemisphere of the globe (and in such far-flung places as Argentina, Brazil, Australia, New Zealand, England and Italy), we compromised liberally on days and times.  An odd kind of Tuesday-Saturday-Sunday schedule emerged, along with the highly fluid, merry-go-round raid roster you would expect of a small, social guild that was determined to include as many of its members as possible in the fun, and largely without regards to skill or gear.  (We were just starting out, after all.  Most of us had never raided before, so the assumption was that skill and gear would come with time ... which they did.)

As unlikely as it sounds with this kind of foundation, we were successful.  Progression was slow but steady, and while we were "months behind" — due in part to our late start, and in part to our determination to "leave no raider behind" (which often led us to farm content for longer than was strictly necessary) — we were having fun.

Everytime we entered a new raid, it felt epic.  The first time we zoned into Mount Hyjal, a palpable awe settled over the raid and more than one player whispered me joyfully to profess "I never thought I would see this!"  (Or, in the case of a certain warrior-turned-rogue of my acquaintance, "OMG LOREGASM.")

It was an amazing experience — and the fact that it was shared forged bonds that I would never imagined possible between strangers in a video game.

Unfortunately, the game has changed since then, and so has Surreality. 

Please understand: the occasional rant notwithstanding, my sense of self-worth is in no way tied to the ilevel of my purple pixels.  I understand and even support Blizzard's decision to make the end-game more accessible to the majority of the player base.  For most people — including, I imagine, many of my friends and readers — it was a good decision. 

But for us?  ... Not so much.

You see, it just so happened that at the same time that the game as a whole was becoming easier, Surreality's raiders were becoming better

With time, determination, and patient support from the guild, even those players we initially feared were "hopeless" were coming into their own.  By the time we started Mount Hyjal, the hunter who couldn't have laid a trap to save his life in Heroic Sethekk Halls was kiting Scourge through the Alliance camp to engage Jaina's forces.  At the same time, a mage who had once trailed tanks on the damage meters found herself flirting with the threat cap, and even the resto shaman whose action bars consisted of nothing but Chain Heal (Rank 5) was starting to develop an efficient healing rotation.

As a guild, we cleared Black Temple through the Illidari Council two weeks before the 3.0 release.  Illidan himself was on the verge of defeat — and actually fell the night after the patch in a thoroughly anticlimactic battle that left us painfully aware of how close we had come to "winning the game" (and all the more determined to take Northrend by storm).

Surreality, now.

Suddenly, with the gear reset that was Wrath of the Lich King, we were no longer "months behind."  We were an established guild with a proven formula and accomplished core, supported by a large pool of casuals we had always made a point of rotating into our raids on an as-needed, as-available basis. 

Like so many other guilds in our position, we hit the ground running, cleared Naxxramas in a few short weeks ... and ran out of stuff to do.

Literally overnight, the entire game had become more casual than we were!  There was no internal paradigm shift; we never decided to "stop" being casual raiders and become hardcore instead.  The spectrum simply shifted beneath us, and we were forced to adapt.

Because we are explorers at heart — players who are enthralled by new challenges and new experiences rather than simply new loot — we decided to focus our attention on hard-modes and achievements.  It wasn't about "e-peen," nor was it about competing with the truly hardcore guilds on the realm progression thread.  It was a decision born out of desperation, because there was nothing else to do.

It wasn't long before we realized that hard-modes are, well, hard.  And, understandably, not everyone is motivated to wipe for hours at a time on "progression" when it looks and feels exactly like farm content. 

We started to bleed members — not to more progressed guilds, because progression as we knew it no longer existed, but to other games and even Real Life™ as more and more our members realized that the game they were paying for wasn't the game they wanted to play.

For me, personally, raiding has always been about the people ... and enough of my people were willing to ride it out that I decided to rebuild rather than simply disband. 

As a guild, we discussed our options and made a deliberate decision to "serious up" for Ulduar.  Most of our truly casual players had either left the game or moved on to 10-man guilds to play with real life friends, so we set our collective sights on 25-man hard-modes and opened recruitment to similarly motivated players.  Over time, we raised our attendance requirements, shifted our raid times to encompass peak hours and became increasingly particular about gear, talent choices and raid performance when evaluating potential recruits. 

The Guild Leader's Dilemma

As deeply and personally invested in the guild as I am, the one thing I have been unwilling to do in the name of progression is compromise on the character and quality of our members.  Our code of conduct — which has been codified from almost the moment of our inception — encourages mature, honorable behavior.  It also affirms our commitment to prioritize people above progression and real life above WoW.

There have been many times that I have turned applicants away because, as impressive as their raid performance was, they just weren't a good fit for the guild.  These include the obvious rejects — the trade channel trolls, drama queens and known ninjas — as well as those who struck me as immature, arrogant, inarticulate or simply unkind.

My standards have always been high when it comes to character, and low when it comes to gear and prior raid experience. 

Because of this, our guild culture has remained remarkably consistent over the last two years.  Like any family, we have our spats — rivalries emerge; cliques form and break apart; members lose their patience and, occasionally, their tempers over misunderstandings and perceived slights — but, on the whole, we have stayed true to our vision of "fun and friendship first," and even maintained a flavor of our old determination to "leave no raider behind."

This has been a source of pride for me, as well as a source of frustration. 

In the past, I have refused to bench underperforming raiders, either because I believed they were capable of improvement or thought they had more to offer the guild than subpar DPS.  ("The old Surreality would have worked with them," is something I tell myself often.)  I have also declined applicants who in all likelihood could have made material contributions to progression, because I didn't think they understood, appreciated or were ultimately on board the guild's overarching vision.

I have always told myself that the occasional (and temporary!) setbacks in progression that result are a small price to pay for the integrity and long-term health of the guild.

And yet ...

And yet last night, one of my raiders approached me in Dalaran in the aftermath of our thwarted raid.  (After completing no less than three new hard-modes last week, attendance dropped again and we were forced to call the 25-man raid after Sarth 3D — we're farming drakes — and run two 10-man ToC's rather than resume attempts on Heroic Jaraxxus.)  He is seriously considering leaving for a newly reformed guild that is apparently the amalgam of the best members of several progressed guilds that are currently stagnating as we are. 

This isn't a new member.  This is a veteran of Mount Hyjal, who has friends in the guild and has been sincerely invested in our success.  From time to time he has even taken advantage of our (perhaps overly?) accommodating natures, /afking for significant lengths of time during raids and occasionally stepping down to a casual raider rank to focus on things other than the game. 

These are things that many raiding guilds wouldn't tolerate, let alone encourage, and yet — in keeping with our RL > * philosophy — we do.

He wasn't the last person I would expected to leave for the promise of a more progressed guild ... but if I had been keeping a list, he would definitely be closer to the bottom than the top, and so his announcement (as infailingly polite as it was) (he is, after all, Canadian) has me more than a little shaken.

Has my unwillingness to compromise protected my guild and helped us to retain that which makes us good and unique: our character?  Or has it thwarted raid progression and contributed to our decline, if only by allowing us to stagnant during these long lulls when less discriminating guilds are clearing content?

I honestly thought that my guildmembers supported me.  Attrition has always been low, with members leaving for other games or Real Life™ but very seldom to other guilds.  Until now, I have taken that as a sign that I was doing something right.

Now, I'm forced to wonder.

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Comments (9) Trackbacks (2)
  1. Are you having a mass exodus to other guilds, or is it just the one raider? I know it’s unsettling to have an old friend contemplating leaving for “greener pastures” but if it’s just the one old friend and not a scattering of the entire core of the guild, I’d say continue looking on your strategy as successful.

    Never fun to lose people though, for any reason.
    Rhii´s last blog ..A Show of Hands

    • It’s not a mass exodus. It was just one member contemplating a change — and being honest with me, which I very much appreciate.

      But raid attendance has been down, and we’re either calling or undermanning raids when we should be working on new hard-modes. It’s very frustrating, in part because it’s so inconsistent: last week, we did Heroic Beasts of Northrend, I Choose You, Steelbreaker!, and Three Lights in the Darkness. This week, the guild 24-manned Onyxia and ToC on Tuesday and broke into 10-mans on Wednesday.

      Thanks for the fresh perspective. ‘Tis appreciated. :)

  2. Don’t put this on you.

    Surreality is not by any stretch of the imagination going through this, either now, or in the recent past. Heck, you mentioned the fallout of this already with the amalgamation of those few raiders from several other guilders that were for some reason or another still heavily ‘into it’ into a new guild, just so that they COULD continue.

    Far ‘better’ guilds (from the hardcore / progression perspective) have already fallen, case in point: Fires of Heaven. Although I understand they have taken strides to reform and rebuild, they fell some time ago. From having been 1st horde / 2nd server in progression at one point.

    I know that I haven’t been with Surreality long yet myself, and I also know that my time ingame hasn’t even been all that much due to the necessities of life at this point in time, so I don’t get to see every little thing that goes on by any stretch, nor do I have the benefit of understanding firsthand how things have been going over a long stretch of time.

    But I do know that the issues you’re ascribing to your leadership decisions over time, well, shouldn’t be.

    This is not to say that a different style might not achieve ‘better’ results (Again, speaking purely from a hardcore/progression stance) whereby you drastically lowered standards for recruits (character/personality wise) and accepted a far, far higher rate of attrition, higher levels of drama, people staying until they get their legendary (or it becomes clear they won’t get it) and then transferring, etc etc etc.

    But I just don’t think that’s worth it. Especially when you factor in the increased risk of total meltdown that such a guild carries with it. :P

    I know having fairweather raiders is highly annoying. I think we both know that come Icecrown, even without doing any more recruiting, you’re going to have 30+ people every day you raid wanting to go along. But as annoying as this problem is, is it more annoying than the problems and issues that come with an ever rotating door of people coming in and out of the guild?

    I don’t personally think so. But in any event – boy I’m rambling, sorry! – the main point I want to make with all this is: Don’t blame yourself or your decisions which lead to this point. You’re not the only one with these issues, even amongst those who chose to go the ‘other’ route.

    Reading this entry of yours though most certainly gave me a far keener insight in why you miss linear progression so much. I joined the raiding scene quite late in the game. I was present – on and off – for vanilla BC, but I never hit cap until BC hit. I had an alliance warrior I was playing on Dark Iron, and I was about 44ish when BC landed. Finally decided to catch up with friends who’d been playing with more regularity than I, and sucked it up and powered onto 70. From there I mostly instanced and PvP’d. I went along to Kara a few times, but that was it.

    About mid BC is when I rolled my druid on BDF, and then I raided through Kara, Mags, Gruuls, ZA.. But that was about it, honestly. After 3.0 hit, my druid was considered geared well enough that he pugged through a number of the other raids as well, but scheduling almost always saw me missing the second (or third in some cases) nights of the raid, which infuriates me still to no end. :P I saw through most of SSK, Hyjal and BT before Wrath, became a favourite of Shieldwall – whom I haven’t seen at all since BC! Where has he gone?! Anyways – and had a lot of fun in the process, but never really ‘got’ why people complained so hard about Wrath progression (other than that it was over so quickly. :P )

    But now, you’ve given me a bit of insight into it, so thanks for that at least! I think overall, I do still prefer having the means to catch up after a hiatus, or seeing an alt to a reasonable level of gear without expecting to be carried through whatever the ‘current’ level of raiding for your guild is, but I do at least understand a little more where those who experienced the linear progression raids of BC are coming from now.

    • Boy, I sure didn’t edit that very well. Was in a rush, sorry! Hopefully it was clear, but in the beginning, of course meant to say that Surreality was/is not by any stretch of imagination the only guild going through this same issue.

      There may be other errors in there as well – still in a rush, just between classes, waiting for bus to transfer me from city campus to Tamaki campus – but hopefully rest of it at least reads well enough to make sense. If anything doesn’t, lemme know. :P
      Naithin´s last blog ..DC Boss One Shot this Week

      • It makes sense! I haven’t responded yet because I think a thoughtful comment deserves an equally thoughtful answer, and my head is full of numbers at the moment. :S

        • Spotted one more mistake, about midway through, meant was present for Vanilla WoW of course, not ‘Vanilla BC’. :P

          But that’s fine, was just clarifying what I said. I hate trying to get posts of that size off in a rushed manner. (Not that I intended it to be that long when I started it.. But then.. I hardly ever intend for comments to get that long. It’s a real problem sometimes! :P )
          Naithin´s last blog ..DC Boss One Shot this Week

  3. good article. thanks for sharing. i think there’s a formula for success and code of conduct you’ve noted is a key ingredient.

  4. “Has my unwillingness to compromise protected my guild and helped us to retain that which makes us good and unique: our character? Or has it thwarted raid progression and contributed to our decline, if only by allowing us to stagnant during these long lulls when less discriminating guilds are clearing content?”

    The most important aspect of a guild is its character.

    Your guild members could raid with any other guild doing the same content as you, but they stay with you because of your unique guild atmosphere. Now I don’t know whether that atmosphere is created by the members who have become more like a pillar the guild stands on than individuals, by things like the name and tabard, by the policies you stand by, or by something else, but whatever it is, it’s lasted this far and you shouldn’t let it slip away.

    If you abandon the characteristics which make you individual, you’re no longer yourself, and the same goes for your guild. As guild leader, you’re in a unique position to keep these traits going strong, even in hard times; so long as you don’t waver from your position, the guild will keep strong and pull through.

    Yes, it’s hard to accept that people will sometimes want to move on or away from you, even those people who you thought never would, but it does happen – indeed, it happens to every guild. People have different needs which can and will change, but that doesn’t indicate anything wrong with you, your leadership or the guild you lead.

    Vel.
    Veliaf´s last blog ..Past Plans

  5. Though I cannot add much in terms of advice, I can offer you some sincere understanding and optimism. After months of reading your posts, I often yearn to transfer over and be a part of your guild, its friendships, and its challenges. My wife and I have gone for almost two years trying to uphold the exact same principles in our own guild, and though it does not belong to us, we have both taken our share of leadership duties.

    Nothing pains us more than to see people leave, especially when it is so rare to encounter that chance combination of skill, dedication, and friendship. We have fallen far from the edge of hard modes and progression, clearing ToC25 one night and then struggling through Kologarn the next with four empty raid slots and three fresh level eighty players.

    Though I will admit we yearn for the days when Wrath was fresh and everyone busted at the seams just for a chance to wipe on Sarth 3D, we still manage to smile, if only for the chance to encounter another long term friend with skill, even if they’re currently tanking Thorim adds in blues and 27K health.


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